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Where you went wrong was going further than just making him aware of an alternative. You proceeded to argue with a paying customer.
When he went in to get what he wanted, he probably wasn't looking to be "educated" by a sales clerk. You can't deny that the mouse he selected would _not_ work. It doesn't matter that the other mouse would also work. The Apple brand mouse is the one that he was _willing_ and _able_ to pay for.
Are you still surprised by the reaction you got? Nerds... <sigh>.
When he went in to get what he wanted, he probably wasn't looking to be "educated" by a sales clerk. You can't deny that the mouse he selected would _not_ work. It doesn't matter that the other mouse would also work. The Apple brand mouse is the one that he was _willing_ and _able_ to pay for.
Are you still surprised by the reaction you got? Nerds... .
Exactly!
``I don't understand how f'n stupid these customers are Bob. I tell them they'd be a moron to choose full price when this will do and that only an idiot wouldn't listen to me, but they just don't seem to give a crap. I told the prick to try Best Buy.''
There's equal measures of blame to go around there. Yes, many geeks are poor salespeople because they assume the best product for their needs is also the best product for the customer's needs.
But, by the same token, many people have such fragile egos that they will interpret any suggestion as implied criticism - no matter how careful you are to avoid phrasing the suggestion as "what you're doing is stupid, here's what you should do instead."
The "Apple Pro Mouse" (1 button) retailed for $29.99 before it was discontinued.
The "Apple Mighty Mouse" (4 button) retails for $49.99.
And you wonder why the customer didn't want to listen to your advice?
Edited 2009-09-16 20:13 UTC
Quick google search.
http://www.welovemacs.com/m8690ga.html
I still believe the price was $79.99 at the store.
I think it must have been the Apple Mighty Mouse (Bluetooth), it used to be that costly I think. Well people tend to buy that mouse as it's a laser mouse also to use that mouse no additional usb thing's have to be attached. I am not saying that it's the best mouse mouse but is convenient for most who can pay for it.





Member since:
2006-01-10
I worked at CompUSA some years ago and was a cashier at this time. Some guy brings up a White Pro Mouse that was $79.99 if I remember correctly. I inform the the man that there was a sale on Logitech mice for $14.99 that was mac compatible, included a second button and a scroll wheel. It had the Mac logo and I was I'm fairly acquainted with Apple/Mac products and know for a fact that it would work.
The man looks at me and tells me that he owns a mac, and has to buy the Apple mouse. I tell him again the Logitech mouse will work with his mac and could do more for less and that all I'm trying to do is save him some ca$h. His response was along the lines to STFU, I didn't know what I was talking about and that Apple products would only work with other Apple products.
That was when I started to distance myself from Apple. Their user base is kind of crazy. I still think some pf their products are genius, but I still get weirded out by Mac people that seem to hang out on a daily basis in stores like Microcenter..
Edited 2009-09-16 18:00 UTC