Linked by Thom Holwerda on Wed 28th Oct 2009 20:01 UTC, submitted by Flash3441
Windows Users remained stymied today by endless reboots after trying to upgrade their PCs to Windows 7, according to messages posted on Microsoft's support forum. An answer has yet to be found for all users, who began reporting the problem last Friday after watching the upgrade stall two-thirds of the way through the process.
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alas, the users
by fossil on Wed 28th Oct 2009 20:53 UTC
fossil
Member since:
2009-05-29

The users caught in this nasty trap have my sympathy. As many have pointed out in various fora, clean installs are usually best and less complicated. One suspects that, unfortunately, those most likely to choose the upgrade option are also the least likely to know to backup everything, and perhaps even the phrase "clean install" is frightening. I see MS's stock has lost only 50-odd cents. Teflon ... amazing. I guess in Wall Street's eyes, they can do no wrong, and always smell like ... freshly printed $100 bills.

Reply Score: 1

RE: alas, the users
by sbenitezb on Wed 28th Oct 2009 21:19 in reply to "alas, the users"
sbenitezb Member since:
2005-07-22

Well, people never learn and usually ignore history. There's a reason for clean installs in Windows are better than upgrade.

Windows is a very complex peace of software. An upgrade has to account for a registry full of shit or not in use anymore, broken software, incompatibilities, installed libraries, drivers, etc. You might be lucky with an almost vanilla install, but everybody knows it's better to start from scratch.

Upgrading Windows from one version to another is a pain in the ass.

Reply Parent Score: 7

RE[2]: alas, the users
by Delgarde on Thu 29th Oct 2009 00:37 in reply to "RE: alas, the users"
Delgarde Member since:
2008-08-19

Well, people never learn and usually ignore history. There's a reason for clean installs in Windows are better than upgrade.


Not just Windows, really - some Linux distros allow you to upgrade one major version to the next, but a clean install usually ends up hurting less. From all accounts, Apple seem to get things right - not sure what they do differently...

Reply Parent Score: 2

RE[2]: alas, the users
by Gone fishing on Thu 29th Oct 2009 05:17 in reply to "RE: alas, the users"
Gone fishing Member since:
2006-02-22

Agreed a clean install is always better - but thats my experience not just in Windows, last time I tried to upgrade Ubuntu I was left with an OS that didn't work.

Makes me think it wouldn't be a bad option for the installer to offer to back up your personal data (my docs etc or visible folders in /home) to an external hard drive or make a backup partition then do a clean install and copy it back.

Reply Parent Score: 2

RE: alas, the users
by WorknMan on Wed 28th Oct 2009 21:41 in reply to "alas, the users"
WorknMan Member since:
2005-11-13

I actually had this problem when doing a clean install of the RC. I don't know exactly what the details are of the problem users are having with the release version, but mine happened after Win7 was installed, then it rebooted, and was trying to configure everything. I don't remember what it said (I've slept since then), but something along the lines of it couldn't continue, and then the only option I had was to reboot. This cycle continued until I decided to punt and try again.

I then formatted the hard drive and started over again, and everything went smoothly the second time. I'm still not sure what happened.

Reply Parent Score: 2

RE[2]: alas, the users
by Morgan on Thu 29th Oct 2009 03:00 in reply to "RE: alas, the users"
Morgan Member since:
2005-06-29

That happened to me too, and I came to the conclusion that it was a bad DVD-R. I made three attempts with my first disc, all of which failed at some critical point in the install process. I reburned with a different brand (TDK if I remember correctly) at the lowest supported speed and so far two installs have gone perfect.

Reply Parent Score: 2

RE: alas, the users
by galvanash on Wed 28th Oct 2009 23:01 in reply to "alas, the users"
galvanash Member since:
2006-01-25

Ill probably get shouted down for saying this... But do you really think something like this, from a business standpoint, would impact their stock price at all?

I mean sure, it appears to be a pretty big screwup from a technical viewpoint. It so far appears to be affecting a few hundred users, probably a few thousand considering only a handful are probably reporting it... But in the grand scheme of things will any of this matter? I don't think this problem would matter even if it ends up being un-fixable - discovery and disclosure of the cause would probably be enough to make most people let the issue drop. The truth of the matter is that the VAST amount of volume (and the real money) on windows sales is from system bundling, and this issue doesn't even affect any of those sales. And of the actual retail sales, the VAST majority of those end up being clean installs, because most of those sales are to somewhat more technically proficient users who already know better than to even try in place upgrades (they tend to be unreliable - is this really news to anyone?). The sliver thats left is statistical noise.

I don't have stock in MS, but if I did this kind of thing wouldn't even make me flinch.

Edited 2009-10-28 23:03 UTC

Reply Parent Score: 2

RE[2]: alas, the users
by Delgarde on Thu 29th Oct 2009 00:40 in reply to "RE: alas, the users"
Delgarde Member since:
2008-08-19

Ill probably get shouted down for saying this... But do you really think something like this, from a business standpoint, would impact their stock price at all?


Agreed... the issue might be annoying, but as long as it's limited to a bit of grumbling on online forums, the stock markets won't even notice it, never mind react to it.

Reply Parent Score: 2