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The point is that if it is built so that if someone accidentally spills something on it, the owner doesn’t freak out, then it is built well. The engineering speaks to the human emotion so that the owner knows how to react. That’s a difficult thing to quantify and communicate in product design—“does this product look and feel fragile? Does the user assume that is fragile before they have even picked it up?” Thus my example of cutting through the discussion and demonstrating that the product was fragile because everybody instantly reacted.
That reminds me of a situation that happened a conference last year: There was this lady with a 17" HP Elitebook (why would someone carry such a monster around?), typing away. Two guys walked down the aisle with coffee and, of course, one slipped and spilled his coffee on the lady's laptop and cloth. The guy apologized profusely but the lady just got up, cleaned her dress, said something and then laughed. After that she tilted her laptop, the coffee poured out and she continued working. No panic, no fuzz.
That's the kind of confidence computers need to instill to be really day-to-day tools and not some overpriced gimmick.





Member since:
2006-11-14
I fail to get the joke, if the intent was to make people not freak out when coffee is poured on the device and the current design was specially crafted to make people not freak out when coffee is poured on the device, then the design if flawed if people freak out when they see coffee on the device.
Going on stage when announcing the launch of the device and claim people do not freak out when coffee is poured on it then start saying it is a non issue or freaking out customers are mentally unbalanced when customers start reporting freaking out when they see coffee pouring on the device will lead to bad PR and lawsuits