Linked by Thom Holwerda on Thu 1st Jul 2010 19:04 UTC
Apple So, the iPhone 4 has been out for a while, and is getting mostly pretty good reviews - there's one major sore spot, though. Apple made this hoopla about their fancy antenna thingie, but as it turns out, this thingie is kind of a design flaw, causing signal loss (and dropped calls) for some people. Despite downplaying by Steve Jobs himself, AnandTech has done a thorough investigation, and they've found out that the problem - which affects every mobile phone - is a whole lot worse on the iPhone 4 due to the new antenna. At the same time, however, the iPhone has much better reception in low signal situations. What?
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RE: Comment by Kroc
by mtzmtulivu on Thu 1st Jul 2010 20:47 UTC in reply to "Comment by Kroc"
mtzmtulivu
Member since:
2006-11-14

I fail to get the joke, if the intent was to make people not freak out when coffee is poured on the device and the current design was specially crafted to make people not freak out when coffee is poured on the device, then the design if flawed if people freak out when they see coffee on the device.

Going on stage when announcing the launch of the device and claim people do not freak out when coffee is poured on it then start saying it is a non issue or freaking out customers are mentally unbalanced when customers start reporting freaking out when they see coffee pouring on the device will lead to bad PR and lawsuits

Reply Parent Score: 2

RE[2]: Comment by Kroc
by Kroc on Thu 1st Jul 2010 21:26 in reply to "RE: Comment by Kroc"
Kroc Member since:
2005-11-10

The point is that if it is built so that if someone accidentally spills something on it, the owner doesn’t freak out, then it is built well. The engineering speaks to the human emotion so that the owner knows how to react. That’s a difficult thing to quantify and communicate in product design—“does this product look and feel fragile? Does the user assume that is fragile before they have even picked it up?” Thus my example of cutting through the discussion and demonstrating that the product was fragile because everybody instantly reacted.

Reply Parent Score: 1

RE[3]: Comment by Kroc
by B. Janssen on Fri 2nd Jul 2010 08:12 in reply to "RE[2]: Comment by Kroc"
B. Janssen Member since:
2006-10-11

That reminds me of a situation that happened a conference last year: There was this lady with a 17" HP Elitebook (why would someone carry such a monster around?), typing away. Two guys walked down the aisle with coffee and, of course, one slipped and spilled his coffee on the lady's laptop and cloth. The guy apologized profusely but the lady just got up, cleaned her dress, said something and then laughed. After that she tilted her laptop, the coffee poured out and she continued working. No panic, no fuzz.

That's the kind of confidence computers need to instill to be really day-to-day tools and not some overpriced gimmick.

Reply Parent Score: 3