Linked by Thom Holwerda on Wed 18th Apr 2012 23:37 UTC
Apple Dude buys $4000 MacBook Pro. GPU make/model in this laptop is proven to be defective. Apple launches repair program that covers the machine. Apple refuses to fix or replace the dude's $4000 laptop. Dude tries several different ways of getting Apple to admit fault. Apple doesn't budge. Case goes to court, in front of a judge. Apple sends two (2) (twee) (deux) (zwei) (dos) (dva) (dau) lawyers to handle the case. Dude takes care of his own defense, obliterates Apple. Judge summons Apple to pay for the laptop and court costs. During the court case, the Apple lawyers admit openly that replacing the logic board would have cost Apple nothing, since Nvidia foots the bill. Apple paid for two, most likely quite expensive lawyers, to prevent having to pay nothing to replace a laptop. This is pure insanity.
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Typical Apple behaviour
by unoengborg on Thu 19th Apr 2012 07:11 UTC
unoengborg
Member since:
2005-07-06

Apple have no clue about customers. It's not only long repair times and expensive repairs. Apple is all about new and cool products, and as soon as you have bought it it is not cool anymore. Just look how they have treated their server customers over the years.

The only reason I buy Apple products is that I need them to develop for iOS, and even that was difficult it took over a month to register my company to the iOS developer program. By that time my first customer was gone.

If you like cool well designed stuff, and can afford to replace it tomorrow by all means buy Apple products, if you need them for your business buy elsewhere.

Reply Score: 4