Linked by Thom Holwerda on Thu 27th Sep 2012 19:36 UTC
Apple I bought a brand new iMac on Tuesday. I'm pretty sure this will come as a surprise to some, so I figured I might as well offer some background information about this choice - maybe it'll help other people who are also pondering what to buy as their next computer.
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Support and warranty
by TADS on Thu 27th Sep 2012 20:15 UTC
TADS
Member since:
2010-11-01

I now had to take things like service and proximity of authorised repair points into account. And you know the cold and harsh truth? Apple bests every other player in this business when it comes to this aspect.

I chuckled a bit when I read this. Sorry, not even close. You're not an IT professional, so you're probably not familiar with, say, Lenovo's support and warranty services. Most Thinkpads sold in Europe come with a three year onsite warranty, and it isn't wildly expensive. That means that after a phone call and a quick triage someone will be knocking on your door the next day after your machine breaks down. Picking up your hardware and lugging it all the way to a repair point just isn't done if you're depending on it to make a living.

Edited 2012-09-27 20:19 UTC

Reply Score: 16

RE: Support and warranty
by zittergie on Thu 27th Sep 2012 20:27 in reply to "Support and warranty"
zittergie Member since:
2008-01-24

Sony has a very good support too.
The next workday after you call they pickup the PC and they have a commitment to bring it back in less then 8 workdays.
They are however very expensive after warrenty, so taking an extended warrenty can be helpfull.

Reply Parent Score: 1

RE: Support and warranty
by ggeldenhuys on Thu 27th Sep 2012 21:48 in reply to "Support and warranty"
ggeldenhuys Member since:
2006-11-13

My experience with Dell seems the same as yours with Lenovo - and all I was in South Africa of all place. Dell tried to fix the issue of the the phone first. Then said they'll pop in the next day at my office to replace my laptop motherboard. That's excellent service. And the price for such service is very reasonable too - I think actually cheaper than Apples extra warranty (and you must take you Apple product to their shops).

Reply Parent Score: 4

v RE[2]: Support and warranty
by henderson101 on Thu 27th Sep 2012 22:07 in reply to "RE: Support and warranty"
RE: Support and warranty
by henderson101 on Thu 27th Sep 2012 22:06 in reply to "Support and warranty"
henderson101 Member since:
2006-05-30

Ah, Lenovo support. Rude obnoxious engineer comes to my office to fix month old craptop. "This won't fix it, it's going to be your third party RAM". Puts the machine back together badly and breaks the catch.

No, it wasn't the RAM. It was you cruddy hardware. Same RAM, happy laptop.

Reply Parent Score: 1

RE: Support and warranty
by B. Janssen on Fri 28th Sep 2012 10:03 in reply to "Support and warranty"
B. Janssen Member since:
2006-10-11

Funny, that's what I thought, too, when I read that snippet. If you are in business, buy a business machine with business support. Everything else is just insane and buying a MirrorMac is even beyond that.

On the other hand, we will see many new articles about the Apple user experience now. That's something, too ;)

Reply Parent Score: 4

RE: Support and warranty
by Flatland_Spider on Fri 28th Sep 2012 13:58 in reply to "Support and warranty"
Flatland_Spider Member since:
2006-09-01

Indeed. People shouldn't cheap out on the warranty with critical equipment. A Dell Latitude with 4 yrs of ProSupport and Complete Care is standard issue where I work, and the ProSupport techs are much easier to work with then others.

Thom does have a point that VARs add value to the product. They build relations with the customers, and they have experience in implementing/servicing the products they sell.

Reply Parent Score: 1