
Derek Powazek
exposes the meaninglessness of the already overused tripe 'If you're not paying for the product, you are the product'. "But we should not assume that, just because we pay a company they'll treat us better, or that if we're not paying that the company is allowed to treat us like shit. Reality is just more complicated than that. What matters is how companies demonstrate their respect for their customers. We should hold their feet to the fire when they demonstrate a lack of respect. And we should all stop saying, 'if you're not paying for the product, you are the product', because it doesn't really mean anything, it excuses the behavior of bad companies, and it makes you sound kind of like a stoner looking at their hand for the first time." Nailed it.
Member since:
2009-08-05
Sure, cable TV companies can't do that. But credit card companies can do precisely that and have a history of doing so. See my comment about American Express above. All this was well known and a real concern long before the web. The UK's first Data Protection Act was passed in 1984, amid concern over the fact that computers would let companies mine customers' data in ways which could seriously infringe their customers' privacy. Needless to say, at the time these were all paying customers.