Linked by Thom Holwerda on Mon 8th Apr 2013 22:21 UTC
PDAs, Cellphones, Wireless The reviews are universally positive, and virtually everyone seems to agree: the HTC One is one heck of an Android device, and quite possibly the best phone currently on the market. Outstanding build quality, great design, fast - and just like the One X before it, it looks like to me it's a far better phone than its Galaxy counterparts. Why, then, is no one buying HTC phones?
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great phones, poor customer care
by paolone on Tue 9th Apr 2013 08:43 UTC
paolone
Member since:
2007-09-24

Obviusly, here follows what happened to me. Your experience may be completely different, so I may just have been unlucky. However

I bought my amazing HTC Desire in november 2010. It was a great phone. After 12 months, however, it began restarting without any reason if wi-fi or any other-than-phone networking option was active, freezing immediately when the white HTC logo screen appeared. This made the phone show that white screen, overheating until the battery went down. I could notice when happening only when the phone was placed in my trousers pockets, by the heat.

I sent the phone to customer care and they replaced the motherboard in 15 days or so. Unluckily, the new one had the microphone broken, so I could connect to the internet again, but people calling me couldn't hear what I was telling them. The phone turned back to the same customer care two days after.

Another 2 weeks, and my HTC went back to me (I bought a Samsung S2 in the meanwhile - far better phone I'd say, even if my GUI preference was still on the HTC side). Internet worked, microphone worked, but I had the S2 already, so I gave it to my wife.

After 2 months, the Desire died again. It suddendly froze. Since there was no way to reset or power off the device, we unplugged the battery, waited for some seconds, and plugged it again. No luck and no sign of life from the phone. Trying recharging the battery didn't help either. Completely dead. Again. I really hadn't the courage to send the same phone over the customer care for the 3rd time in 3 months.

I also REFUSE to accept that a hi-end (because the Desire actually was a hi-end) product could leave its user in similar situations, so I won't buy a HTC product again, no matter how they will behave in reviews. Moreover, reviewers generally test a device for 1 or 2 weeks before writing their articles. They simply can't experience long-standing hardware defects because they would need months and months of testing before they actually appear. So reviews are good to understand if features, software and tech specs are good, but they can't predict how the phone will work and how much it will last.

I perfectly know that. I'm a reviewer too.

Edited 2013-04-09 08:48 UTC

Reply Score: 2