You think you can escape my ire today, Google? You’re no better than Apple. Case in point:
Google is in hot water after banning the Google account of Andrew Spinks, the lead developer of the hit indie game Terraria. The YouTube account of Spinks’ game dev company, Re-Logic, was hit with some kind of terms-of-service violation, resulting in Google banning Spinks’ entire Google account, greatly disrupting his company’s ability to do business. After three fruitless weeks of trying to get the situation fixed, Spinks announced that his company will no longer do business with Google and that the upcoming Stadia version of Terraria is canceled. “I will not be involved with a corporation that values their customers and partners so little,” Spinks said. “Doing business with you is a liability.”
This is, sadly, a very common occurrence. Google has a long history of blocking accounts for no reason at all, without giving the affected people any recourse since the company effectively has no customer service department. These cases can be absolutely devastating, causing people to lose photos, emails, access to their business financials, and god knows what else.
We at OSNews use what was once called Google Apps for Your Domain (launched in 2006), only for us to be grandfathered into GSuite, which is now called Workplaces, which has led to a lot of frustration for me since GSuite accounts are locked out of a ton of Google services for no particular reason, and there’s no way to convert an existing Google account from one type to another. We were never asked if we wanted to be converted to the much more limited GSuite accounts. Google just did it.
In any event, I have been pondering if we should switch to something else, but it’d be a lot of work I’d be putting on the plate of someone else – OSNews’ owner.