While these are a couple of very specific examples, they are part of a wider industry trend that is woefully underdiscussed. As an industry, we have become overly accepting of this idea that it’s okay for PR to actively lie to consumers if it will help their products sell better or be more positively received. PR dishonesty is considered par for the course.
We see this all over the technology industry. People take whatever a company PR person or some manager says as truth, without a single shred of critical thinking. This is quite dangerous, and reminds me of people blindly believing everything some political bigshot says as truth.
Their lips are moving.
A variant on an old joke but IMHO pretty accurate.
It seems that they will do whatever it takes to make the problem go away in the eyes of the public/customer base.
Once you ‘grok’ that then you can survive the PR onslaught.
At the risk of being a bit political, watch the White House PR People in action. They are past masters of not answering questions, saying lots and waffling.
You come away from a session feeling the same as when you come out of a top restaurant. Hungry for something with more substance in it.
Well duh… I don’t know how is it in your America, but in my country “doing PR” is a synonym for “blowing smoke in your face so you can’t see the truth”. One would have to be pretty stupid to trust what PR says.