It wasn’t long after Apple changed the mechanisms of its MacBook keyboards that reports of sticky keys and other problems surfaced. Over time as anecdotal evidence mounted, it became apparent that the problem was widespread, but of course, only Apple knew exactly how common the issues were.
Now, in response to the keyboard problems, Apple has begun a keyboard service program to fix or replace keyboards with faulty butterfly switch mechanisms.
As usual when it comes to systemic defects in its products – hello PowerPC logic board failures – Apple really dragged its feet on this one. Unlike the Apple-verse, I’m not even going to commend them for this.