Hardware Archive

‘Dell 2.0’ To Focus on Customer Satisfaction

Computer manufacturer Dell is to focus on customer satisfaction, which it admitted on Wednesday it "had not done perfectly in the past". The company is investing USD 150m in customer relationships this year, said chairman Michael Dell in New York on Tuesday. He hopes the business plan, called Dell 2.0, will reverse the flagging fortunes of the biggest computer maker in the world. Recent woes have included a poor quarterly earnings report and exploding laptop batteries.

HP Chairman: Use of Pretexting ‘Embarrassing’

The 'pretexting' technique used in a Hewlett-Packard investigation of board members and reporters has been an embarrassment for the company, Chairman Patricia Dunn said Friday. "I am not happy that the way this investigation has been conducted has led to this major embarrassment," Dunn said in an interview with CNET News.com. Asked if she believed pretexting is illegal, Dunn replied, "I have no idea, but it's wrong."

What is SLI Ready Memory?

Also known as 'EPP', SLI Ready memory is something new to memory design. It is JEDEC certified and can be thought of as a continuation of your memory's SPD profile. Using EPP you can overclock your memory, create performance profiles, and dynamically set timings and voltages.

Sony Desktop Doubles as Flat-Screen TV

Sony launched on Tuesday the Vaio VGC-LS1 desktop, which serves dual roles as personal computer and TV. The system comes with a wireless keyboard and mouse, as well as with a remote control that can switch the monitor from a Windows-based PC to a TV, thanks to a built-in tuner. With technology similar to a digital video recorder, TV shows can be saved on the computer's 250GB hard drive and burned onto DVDs. Sony has also designed its new computer for space efficiency: Like Apple Computer's iMac, the VGC-LS1's hardware is packed into the back of its LCD screen.

Dell, Sony Discussed Battery Problem 10 Months Ago

Dell and Sony knew about and discussed manufacturing problems with Sony-made Lithium-Ion batteries as long as ten months ago, but held off on issuing a recall until those flaws were clearly linked to catastrophic failures causing those batteries to catch fire, a Sony Electronics spokesman said. Spokesman Rick Clancy said the companies had conversations in October 2005 and again in February 2006. Discussions were about the problem of small metal particles that had contaminated Lithium-Ion battery cells manufactured by Sony, causing batteries to fail and, in some cases, overheat.

The OLPC Display: Low Power, Sunlight Readable LCD

"The biggest technology roadblock to building the USD 100 laptop championed by Nicholas Negroponte, founder and chairman of the One Laptop per Child organization, is close to resolution. That roadblock has been developing a display that is rugged, inexpensive and readable in a wide variety of conditions from low light to bright sunlight." A Google Summer of Code project started the porting of GTK+ to this technology, with Manu Cornet especially testing to determine the tweaking necessary to usual GUI themes, for the goals of performance and display clarity.

Chairman Insists that Dell’s Troubles Are Short-Term Setbacks

You would have thought, in view of the week's events, that Michael Dell would show up at a greet-the-folks gathering here Friday looking like some whiter shade of pale. Not a bit: Appearing in a packed hotel ballroom during a brief stopover, the founder and chairman of the computer maker Dell seemed to glow a sort of sun-drenched pink as he defended his company and his actions. "There are a number of things a company might do in this situation - run and hide, wait for the regulators or claim it's not a problem," Dell told an audience convened by the local chamber of commerce. "We've exercised an abundance of caution. Beyond all the hysteria, we're doing the right thing for our customers, and they'll appreciate it in the long run."

Quad-Core Race Heats up

Ars' Hannibal takes a look at the announcements concerning quad-core processors from Intel and AMD. "The past few days have seen a burst of quad-core-related news items from both AMD and Intel. In this post, I'll take a look at announcements from both companies and try to put them in the larger context of the Intel-AMD rivalry." He concludes by saying: "This is a tough one to call, but don't expect a blow-out on either end. Also, the performance of the K8L core is the big wildcard, since it could go either way."

Dell To Announce Massive Laptop Battery Recall

Dell plans to announce a voluntary recall of 4.1 million lithium-ion batteries used within its laptops because the batteries could overheat, prompting a risk of fire. The batteries, manufactured by Sony, were found in 25 Dell laptops and eight Dell 'mobile workstation'-class notebook PCs. Dellbatteryprogram.com provides instructions on how to determine whether a notebook battery was affected by the recall, and if so, how to ship it back.

Mercury Plans Cell-Based Accelerator Card

Mercury Computer Systems announced a USD 7999 accelerator card Tuesday that uses the Cell Broadband Engine processor that plugs into a computer's PCI slot. The Cell Accelerator Board, which will be generally available in the first quarter of 2007, can speed tasks such as signal processing or image rendering, Mercury said in an announcement at the Siggraph computer graphics show.