Linked by Thom Holwerda on Tue 1st Dec 2009 23:53 UTC
Windows There was a bit of a stink today about an antivirus vendor claiming that Microsoft's November security patches caused computers to show a 'black screen of death'. Microsoft has investigated the issue, and states that the antivirus vendor, Prevx, is wrong.
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Not an issue?
by msundman on Wed 2nd Dec 2009 09:55 UTC
msundman
Member since:
2005-07-06

> Microsoft checked with its worldwide Customer
> Service and Support organisation, which found
> that the black screen issue was not "a broad
> customer issue".

Hah! I've encountered the Black Screen of Death, and no amount of filesystem tinkering or Ctrl-Alt-Del/Ctrl-Shift-Esc->Run explorer.exe helped. Not even reverting to an earlier system restore point helped, nor did any of the safe-mode/repair alternatives at the F8-screen or the install dvd. Had to reinstall the OS completely (at which point I made it a dualboot with ubuntu so that at least something would work the next time the Black SoD happens).

The fact is that thousands of people suffer from this issue and it has been known for years now and MS doesn't seem to be doing anything about it, except claiming that the issue doesn't exist, which obviously is a lie.

Edited 2009-12-02 09:57 UTC

Reply Score: -3

RE: Not an issue?
by Thom_Holwerda on Wed 2nd Dec 2009 10:50 in reply to "Not an issue?"
Thom_Holwerda Member since:
2005-06-29

They're not claiming the issue doesn't exist - they're just saying Prevx was talking out of its ass when it said it was caused by Windows updates.

In fact, they did acknowledge it was an issue by pointing at malware that can cause it.

Reply Parent Score: 2

RE[2]: Not an issue?
by msundman on Wed 2nd Dec 2009 11:25 in reply to "RE: Not an issue?"
msundman Member since:
2005-07-06

They're not claiming the issue doesn't exist

You're right, they're saying it's not "a broad customer issue". I don't know if any broad customers have the issue, but for the customers having the issue it certainly is broad. :-)

Reply Parent Score: 2

RE: Not an issue?
by larwilliams2 on Wed 2nd Dec 2009 12:46 in reply to "Not an issue?"
larwilliams2 Member since:
2009-12-02

The fact is that thousands of people suffer from this issue and it has been known for years now and MS doesn't seem to be doing anything about it, except claiming that the issue doesn't exist, which obviously is a lie.


Way to spread some FUD! It's already well-known that this problem is not an issue caused by Microsoft, but rather the crapware people choose to run or malware they blindly let install. Dealing with all sorts of PCs on a daily basis, I have NEVER seen a Black Screen of Death that was Windows fault, so hah!

That being said, am I the only one who has never heard of this Prevx company? Glad MS did their homework for them though, and then proceeded to hand their ass to them.

Edited 2009-12-02 12:47 UTC

Reply Parent Score: 2

v RE[2]: Not an issue?
by msundman on Wed 2nd Dec 2009 13:08 in reply to "RE: Not an issue?"