Linked by Thom Holwerda on Wed 5th Mar 2014 23:33 UTC
Hardware, Embedded Systems

The Mozilla Foundation has begun an investigation after tech juggernaut Dell appeared to be asking customers to pay GBP 16.25 ($27) to install its free web browser Firefox on newly purchased Dell kit.

What.

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RE[4]: Simple case
by JLF65 on Thu 6th Mar 2014 19:38 UTC in reply to "RE[3]: Simple case"
JLF65
Member since:
2005-07-06

His point is that the user sees this: Windows comes with a free browser, but to use Firefox he must pay a fee. No matter WHO gets the money, Firefox is not free to him, and it sours his opinion of Firefox, not Dell.

Reply Parent Score: 2

RE[5]: Simple case
by ilovebeer on Thu 6th Mar 2014 22:42 in reply to "RE[4]: Simple case"
ilovebeer Member since:
2011-08-08

His point is that the user sees this: Windows comes with a free browser, but to use Firefox he must pay a fee. No matter WHO gets the money, Firefox is not free to him, and it sours his opinion of Firefox, not Dell.

I'm a user and did not see that at all because nowhere does it say or imply the user is paying a fee for or to use Firefox. Dell's wording explicit states the fee is for an "installation service". They are not scamming or being deceptive in any way. If people insist on being as stupid as you described, maybe as a courtesy Dell should add, "FIREFOX IS FREELY AVAILABLE. YOU ARE NOT PAYING US FOR IT OR TO USE IT. YOU ARE PAYING US TO INSTALL IT FOR YOU RATHER THAN DOING IT YOURSELF." ...in other words, offering to sell you an "installation service".

Reply Parent Score: 3