Another win for the Digital Markets Act: Microsoft gives truly free access to additional year of Windows 10 updates to EU users

A few months ago, Microsoft finally blinked and provided a way for Windows 10 users to gain “free” access to the Windows 10 Extended Security Update program. For regular users to gain access to this program, their options are to either pay around $30, pay 1000 Microsoft points, or to sign up for the Windows Backup application to synchronise their settings to Microsoft’s computers (the “cloud”). In other words, in order to get “free” access to extended security updates for Windows 10 after the 25 October end-of-support deadline, you have to start using OneDrive, and will have to start paying for additional storage since the base 5GB of OneDrive storage won’t be enough for backups.

And we all know OneDrive is hell.

Thanks to the European Union’s Digital Markets Act, though, Microsoft has dropped the OneDrive requirement for users within the European Economic Area (the EU plus Norway, Iceland, and Liechtenstein). Citing the DMA, consumer rights organisations in the EU complained that Microsoft’s OneDrive requirement was in breach of EU law, and Microsoft has now given in. Of course, dropping the OneDrive requirement only applies to consumers in the EU/EEA; users in places with much weaker consumer protection legislation, like the United States, will not benefit from this move.

Consumer rights organisations are lauding Microsoft’s move, but they’re not entirely satisfied just yet. The main point of contention is that the access to the Extended Security Update program is only valid for one year, which they consider too short. In a letter, Euroconsumers, one of the consumer rights organisations, details this issue.

At the same time, several points from our original letter remain relevant. The ESU program is limited to one year, leaving devices that remain fully functional exposed to risk after October 13, 2026. Such a short-term measure falls short of what consumers can reasonably expect for a product that remains widely used and does not align with the spirit of the Digital Content Directive (DCD), nor the EU’s broader sustainable goals. Unlike previous operating system upgrades, which did not typically require new hardware, the move to Windows 11 does. This creates a huge additional burden for consumers, with some estimates suggesting that over 850 million active devices still rely on million Windows 10 and cannot be upgraded due to hardware requirements. By contrast, upgrades from Windows 7 or 8 to Windows 10 did not carry such limitations.

↫ Eurconsumer’s letter

According to the group, the problem is exacerbated by the fact that Microsoft is much more aggressive in phasing out support for Windows 10 than for previous versions of Windows. Windows 10 is being taken behind the shed four years after the launch of Windows 11, while Windows XP and Windows 7 enjoyed 7-8 years. With how many people are still using Windows 10, often with no way to upgrade but buying new hardware, it’s odd that Microsoft is trying to kill it so quickly.

In any event, we can chalk this up as another win for consumers in the European Union, with the Digital Markets Act once again creating better outcomes than in other regions of the world.