Business Process Virtualization, Outsourcing & Process Reengineering

Reengineering left a bad taste in many managers’ mouths, and Business Process Virtualization looks very similar on the surface. However, as Martha Young and Michael Jude explain, BPV can deliver the benefits that reengineering promised, but never delivere. They also illustrate the differences and similarities of BPV to two earlier approaches: process reengineering and outsourcing.

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