
"The best open source applications and operating systems are more usable now than they were then. But this is largely from slow incremental improvements, and low-level competition between projects and distributors.
Major problems with the design process itself remain largely unfixed."
Personal Note: I am not sure how many people feel that Free Software has poor usability. As far as the desktop environment, I find most of linux window managers to be the more user-friendly than Windows and OS X.