Linked by Thom Holwerda on Tue 9th Jul 2013 22:15 UTC
Talk, Rumors, X Versus Y "A war between two of the major conglomerates will always have casualties, and unfortunately for us, this time we are the casualties. We aren't yet at a state where it is impossible to use Google services on Microsoft platforms, but we are moving towards a stricter ecosystem world where we might see Googlers/Gmail users on one side and Bingers/Outlook users on the other. We can only hope for the sake of technologies future and for the sake of innovation that the two companies can learn to work together in an ever expanding world of data." We can hope so, but we're talking large companies, and large companies do not care about users. Never have, never will.
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re: never have never will
by Tuishimi on Wed 10th Jul 2013 00:06 UTC
Tuishimi
Member since:
2005-07-06

Not true. I've worked in both customer service and engineering in a very very large company and we cared greatly about the customer.

We engineered something because we wanted our customers to like and purchase our products.

We did our best in Customer Service to resolve all issues our customers had which included intensive data gathering and analysis, co-opting members from engineering teams to work on specific issues, adjust QA and to market processes and procedures to insure bugs did not get out into the customer realm, etc.

Reply Score: 4

RE: re: never have never will
by kragil on Wed 10th Jul 2013 06:58 in reply to "re: never have never will"
kragil Member since:
2006-01-04

"Never" and "always" are nearly always wrong and probably never right in this context. There is always one example to the contrary.

BUT extremely large publically traded companies where the founders don't have a lot of influence anymore are more prone to have the behavior Thom is complaining about. They nearly always only care for shareholder value and not the customers/users.

Reply Parent Score: 4

Tuishimi Member since:
2005-07-06

I reckon you are right... I just feel odd about sweeping statements and what I have found is that while they (large corporations whose boards drive everything, and the boards are concerned about their stock) do make questionable decisions (in light of the customer) from time to time, in their own favor, MOST of the time it is all about the individual workers who work hard to do what is right for the customer.

So... yeah, sometimes bad decisions or policies are implemented by the flag officers, but the line officers still strive to "do what is right."

Reply Parent Score: 3

RE: re: never have never will
by Fergy on Wed 10th Jul 2013 10:18 in reply to "re: never have never will"
Fergy Member since:
2006-04-10

Not true. I've worked in both customer service and engineering in a very very large company and we cared greatly about the customer.

And yet Google shuts down Google Reader because 10 million users is not enough for them. While feedly and newsblur are glad to have even 1 million users.

That is why _on average_ big companies don't care about the customer.

Reply Parent Score: 4

Tuishimi Member since:
2005-07-06

Yes, I suppose some products are axed simply because they are not generating enough revenue or interest (overall, 10 million might be a drop in the bucket to google).

They ARE out to make money, I don't forget that, but that does not negate hard working employees and their relationship with customers/clients.

I guess I am being extreme in the other direction. I know of what you speak... it's kind of like electing a politician that promises all bread will be buttered, then he simply throws the bread away once he's elected.

Reply Parent Score: 2