What happened to Great Out of the Box Experience?

Windows XP SP2 is 99% great, but the 1% that isn’t turns a gift into a bomb. If Microsoft wants to win hearts and pocketbooks, then the product teams need to relearn how to treat customers with respect. With minimal effort, Microsoft could show paying customers that they are valued partners, rather than adversaries. Karsten Schneider writes about his experience with SP2, and his ideas of what it would take to turn a rock into rocks!

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